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Guarantee And Warranty

 

Pre-sale Service Professional R & D team, based on the frontier of science and technology, adhering to the concept of environmental protection to make our products constantly updated and iterative. TITAN Vehicle can meet what production needs you to have.

After-sale Service The professional after-sales service team provides you with 24-hour online and offline services in multiple languages. No matter where you are or any problems what have you encountered, TITAN Vehicle can solve problems for you.

1. The whole machine is guaranteed for one year, except for wearing parts.

2. Provide a full-service system from inquiry to after-sales.

3. Professional engineers provide 24/7 technical services.

4. Special spare parts reserve to ensure your semi trailer can work properly.

5. Free professional semi trailer operation training

 

The new semi trailer sold by TITAN carries a one-year warranty effective from the date of shipping. TITAN semi trailer sold through dealers must be registered within 30 days of purchase to be covered by this warranty. TITAN guarantees all new semi trailer sold to be free of manufacturers’ defective workmanship, parts and materials. We will repair or replace, without charge, any parts determined by TITAN. 

We require that the defective item/part be returned to TITAN with the complaint. Any TITAN returned must be returned with the packaging in the same manner in which it was received. If a part is being returned it must have adequate packaging to ensure no damage is received during shipping. In the event the item/part is determined to be damaged due to lack of maintenance, cleaning or misuse/abuse, the customer will be responsible for the cost to replace the item/part, plus all related shipping charges. 

After-sale Service

This limited warranty does not apply to natural disasters, acts of terrorism, normal wear and tear, product failure due to lack of maintenance or cleaning, damage caused by accident, neglect, lack of or inadequate dust collection, misuse/abuse, or damage caused where repair or alterations have been made or attempted by others. 

TITAN is not responsible for additional tools or modifications sold or performed on any semi trailer. Warranty may be voided upon the addition of such described tools and/or modifications, determined on a case-by-case basis. Normal user alignment, adjustment, tuning and machine settings are not covered by this warranty. It is the responsibility of the user to understand basic settings and procedures and to properly maintain the equipment in accordance with the standards provided by the manufacturer. 

Technical support to install replacement parts is primarily provided by phone, WhatsApp, e-mail or TITAN customer support online. The labor required to install replacement parts is the responsibility of the user. TITAN is not responsible for damage or loss caused by a freight company or other circumstances, not in our control. All claims for loss or damaged goods must be notified to TITAN within twenty-four hours of delivery. Please contact our customer service department for more information. Only new semi trailer sold to the original owner is covered by this warranty.

 

If you have any needs, welcome to contact us:

Wehcat/Whatsapp: +86 13064064064 

E-mail: [email protected]

Add: Shengjing Homeland ,14F , Building B , Aoti Middle Rd, Lixia District, Jinan, Shandong, China